Help and Support

Below you will find several common questions and answers about our events.  If there are questions that aren’t covered here, please send an email to and we’ll respond as quickly as possible.

I purchased a room package but only received 1 ticket?

Room packages typically include 1 or more event tickets as part of the package.  You will receive 1 digital ticket via that can be used to check-in at the hotel.  Upon check-in, you will receive the event tickets included in your package.  Be sure to include the names of all in your party in the attendee field during purchase so they can check-in and receive a room key and ticket as well.

I'm purchasing tickets for multiple people, how will they check-in if I'm not present?

Be sure to include their names during ticket purchase and they’ll be included in the Will Call sheets for the event.  If you forgot to include this information in a purchase you already completed, please email with your order # and names of your party and we’ll update the Will Call list.  Everyone should bring a photo ID to help speed the check-in process.

I never received my ticket or purchase confirmation emails, what gives?

Some email providers like Yahoo and Hotmail will decide that our ticketing emails are “promotional” or “subscription” emails and automatically filter them into different folders or tabs within their webmail clients.  You may not see some of these tabs when accessing the email via a mobile device, you’ll have to check by logging into their webmail interface and checking the folders.

If there was a typo in the email address used to complete the purchase, you may also not receive the confirmation emails or tickets.  Please reach out to us via email to and include your name, email, and event you purchased tickets for and we’ll help straighten things out.

Be sure to add to any email white-lists you may have within your email provider – this will ensure your tickets get delivered directly to your inbox.  We never sell email lists and only use emails for validation of event entry, transmitting digital tickets, and occasional upcoming event notifications.

Do I need to print my ticket confirmation or will my digital ticket in email be good enough?

It never hurts to print the ticket email and bring that with you to an event.  Most events are tracked via confirming identities with Will Call sheets and/or via scanning the ticket barcode.  In most cases, having a digital copy of the ticket will be acceptable.  Be sure to bring a photo ID for confirmation!

I need to cancel my purchase and get a refund!!

Please review our Terms of Purchase.  In some cases we can refund event ticket or package purchases, but typically all sales are final.  You can transfer your tickets to another person, but ticket scalping – collecting more money than you paid for the tickets + service fees – is strictly forbidden.  If you have more questions, please email us and explain your situation – we’ll do our best to help you out.

Wyndham Garden Madison Fitchburg

Wyndham Garden Madison Fitchburg